FAQs
How can I contact Icycreek Shop?
You can email us at support@fightmonk.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
What types of products do you offer at IcyCreek Shop?
We offer a wide range of high-quality home essentials and outdoor gear. Our collection includes stylish decor, innovative kitchen tools, and outdoor equipment designed to enhance your lifestyle and comfort.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
How do I know if a product is right for me?
We provide detailed product descriptions, specifications, and customer reviews to help you make informed decisions. Additionally, our customer service team is always available to answer any questions and provide personalized recommendations based on your needs.
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with an item, you can return it within 30 days for a full refund or exchange, provided it is in its original condition. Please refer to our Returns page for more details.
How do you ensure product quality?
we are committed to offering only the best products. Each item is carefully selected based on quality, functionality, and customer feedback. We partner with reputable brands and manufacturers to ensure you receive reliable and durable products.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this link to monitor your package’s progress until it arrives at your doorstep.
How long will it take to receive my order?
Due to high demand, orders may take between 1-2 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at info@icycreekshop.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Are your products eco-friendly?
We recognize the importance of sustainability and strive to offer eco-friendly options in our product range. Many of our items are made from sustainable materials and designed with energy efficiency in mind. Look for our eco-friendly label to find products that align with your values.
What if I have more questions?
We’re here to help! If you have any additional questions or concerns, please feel free to contact our customer service team info@icycreekshop.com . We’re dedicated to providing prompt and helpful support.